Shipping Rates

Rates are calculated based on the weight and destination of each package. The shopping cart will calculate this for you at the check out page.

We ship all packages through the US Postal Service whit delivery confirmation (available for USA addresses and certain countries)

INTERNATIONAL Orders:

 

We always do our best to provide fair prices, Sometimes,
we may gain a few cents and sometimes loose a few cents. If we are able to Significantly save you money or we can use a flat rate option, we'll return the difference.

Conversely, if your postage is significantly more, we'll contact you to charge a additional shipping.

Please if you have any question about our shipping INTERNATIONAL cost please contact us we'll more like happy to can help our customers.

craftandeverythingelse@yahoo.com

 
 

 

How long should my order take to receive once it is mailed?

For USA orders, this will vary from 2 to 7 days depending on your location and the type of mail service used.

For international orders, packages normally take about 7 to 10 days. During busy postal times, packages may take uo to 3 weeks to reach you. We are unable to conduct a serch with the post office before 6 weeks have passed. PLEASE be patient.

Usually, if a package is taking a long time it is due to your country's customs office.

Missing or Lost Packages

Lost packages are very rare. Missing packages will be replaced as soon as possible IF you have opted for the additional insurance (please read about insurance below). If you have elected NOT to add insurance, we reserve the right to investigate the loss of your package. This may take 30 days or more. (We're sorry to have to do this, but too many bad apples have made us come up with this policy)

 

Damages:  

 

Damaged packages will be replaced as soon as possible IF you have paid for insurance. If you have elected NOT to add insurance, we may ask for you to send the damaged items back at your expense before we replace them.

 

Package Tracking:

All packages shipped Priority Mail are sent using Delivery Confirmation which can be tracked at. www.usps.com  
International packages cannot be tracked of this writing. The USPS is implementing tracking service with select countries in 2013.

 

Shipping Methods:

Orders are shipped via the US Postal Service. We will ship your order via the method you select at checkout. If we are able to upgrade your order to a faster shipping method at no additional charge, we will do so.  For international orders, we ship via the US Postal Service, but it is possible your country has a contract with DHL or FedEx for parcel delivery. 
 

Insurance:

 

Craft & Everything Else is NOT responsible for packages lost in the mail unless you purchase insurance. The shopping cart will calculate the cost of insurance and offer it at check out. You may opt to add it or not.  Once you have chosen and checked out, we CANNOT go back into your order and add insurance or delete insurance. 

 

Order processing:

 

Most orders are shipped within 1 to 2 business days if the items are all in stock. We try to stock as much as possible and may occasionally have items not in stock due to other orders being processed.  Our website indicated "real-time" inventory levels, however, on rare occasions, we may have an incorrect stock count. 
 

Backorders:

We strive to keep as much stock as we can, but sometimes we do run out of certain items. we pay additional shipping to have the out-of-stock items be on backorder status.
 
Pre-Orders:
We occasionally offer popular upcoming items for Pre-Order.   When placing a PRE-order, please note that your order will be held until ALL items are in.   If you wish to have several shipments (in-stock products, different release dates), please place multiple orders. 

 

It is YOUR CHOICE if you wish to pre-pay for pre-order items or be billed at the time of shipment.  To pre-pay, simply use your credit card or paypal at checkout.   If you prefer to pay when the products are here and ready to ship, use the "Call with Credit Card" or "Send Me A Manual Paypal Invoice" payment option. 

RUSH Orders:

If you need a RUSH order, there will be a $5 charge. Rush processing means we will ship your order the SAME day if placed before NOON, or the NEXT day if placed after noon Pacific Time. 

 

Returns/Exchanges:

Returns of undamaged, unopened items in re-sellable condition will be accepted for STORE CREDIT or EXCHANGE only. Returns for refund are subject to a 15% restocking fee.  for opened ink pads, paints, or partially used items. We cannot accept returns for "Clearance" merchandise, grab boxes, or merchandise not purchased with us. Returns must be made within 30 days from date of purchase. Special order items cannot be returned.
 

Received an Incorrect Item?:

Please check your order carefully when you receive it. If we sent you an incorrect item, please let us know by e-mail or phone within 2 weeks of receiving your order. We will pay for the item to be returned to us and send you the correct item as soon as possible.